Privacy and Cookie Policy
Our contact details
Contact Name: Adrian Killham
Address: Velotune, 5 St Marys Field, Meysey Hampton, Cirencester, GL7 5HE
Phone Number: 07485 614624
E-mail: info@velotune.co.uk
Website: www.velotune.co.uk
Privacy Notice Completion Date: 10th March 2021
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, names, contact details (such as email address, postal address, phone numbers) and personal preferences and characteristics (for example, bicycle details and uses)
Website User statistics
How we get the personal information and why we have it.
Information you give us
You may provide us with information by filling out forms, or by correspondence with us by phone, email or otherwise. This information includes your name, address, email address, company, role and phone number.
Information we collect from you:
Information acquired/provided through our website. This includes information about you:
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If you contact us, we may keep a record of that correspondence. If you send us personal information which identifies you via email, we may keep your email and email address.
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Details of your visits to the websites including the Internet Protocol(IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug in types and version, operating system and platform.
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If you submit an enquiry.
Most of the personal information we process is for one of the following reasons:
engage with us for the supply of a product or service
We use the information that you have given us in order to:
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carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, services or products that you request from us.
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to provide you with information about other new services or products we offer that are similar to those that you have already purchased or enquired about.
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To notify you about updates and changes to our services.
We may share this information internally with employees and to deliver the contract. Employees are employed and bound by confidentiality terms within their own contracts. They will always respect your privacy.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
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Your consent.
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We have a legitimate interest. We may use your name and email contact details you have given us to tell you about our own products and services and those of other companies which we think may be of interest to you. You can ask us to stop doing so at any time.
You can remove your consent at any time. You can do this by contacting Adrian Killham at info@velotune.co.uk or at Velotune, 5, St Marys Field, Meysey Hampton, Cirencester, GL7 5HE
Sharing of data with Third Parties
We will not share your information for marketing purposes.
We may disclose your personal data without your permission to the extent that we are required to do so by law or regulation.
Using our Website
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Cookie Policy
Wix uses cookies for important reasons, such as:
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To provide a great experience for your visitors and customers.
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To identify your registered members (users who registered to your site).
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To monitor and analyze the performance, operation and effectiveness of Wix's platform.
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To ensure our platform is secure and safe to use.
In general, the cookies which are initially placed on your Wix website may be categorized as essential cookies.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies (text files placed on your computer) to help the website operators analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website and enable us to compile reports on our website activity. Google may share the information with other website operators or use this to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
For further information visit www.allaboutcookies.org
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser.
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
How we store your personal information
Your information is securely stored on our systems which are secure password-protected and which we do not share with other people or organisations unless you request it.
We keep contract information on our customers such as personal contact details, invoices, etc for the duration of the contract and thereafter for seven years as an archive record. We will then dispose of your information by deleting electronic data and shredding all relevant documents.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@velotune.co.uk if you wish to make a request.
Changes to our Privacy Policy
Our privacy policy is reviewed regularly to ensure that it reflects how we use the information and taking into account any changes to the legal requirements. By continuing to use our website you will be deemed to have accepted such changes. This policy was last updated on 10th March 2021.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Adrian Killham at Velotune, 5, St Marys Field, Meysey Hampton, Cirencester, GL7 5HE.